FAQ
What is the estimated time of arrival for my order? When can I expect to receive it?
Your items will be delivered within 4–7 business days.
We promise the industry's quickest processing and shipping timeframes in addition to the best customer support available.
Which forms of payment are accepted by you?
- (Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay) Credit/Debit Cards
What is your policy about returns?
On every item, we provide a 30-day return. See our Return Policy.
What is your policy regarding cancellations?
Before an order ships, you can cancel it for a 100% refund. If you need to cancel your order, please Contact Us right away. Orders are subject to our 30-Day Return Policy after they have shipped.
What happens if my item is broken?
When your item(s) come, please check the packaging. If you see any damage, even if it's just to the box, you should indicate it when you sign for delivery. Note "suspect damage" on the delivery receipt if you are unable to open the package during delivery but believe there may be damage.
Please submit pictures to support@sovereignhaven.com if any of your items come damaged, and we will arrange for a replacement or refund.
How should I submit an order?
Simply select your desired product and click "Add To Cart" to complete an online order. Then, check out. Finish the checkout process by entering your billing and shipping details.
Orders can be placed over the phone by calling +1 307-243-4776. We will begin processing your order as soon as possible and send you an instant order confirmation.
How will I be informed when my order ships?
You will receive an email confirming the credit card authorization and shipping/billing details as soon as your order is placed.
As your product leaves the warehouse, we will process it right away and send you an email verifying that it has shipped along with a tracking number.
In the event that an item runs out of stock, you will receive notification via phone or email within one business day. Although we go to great lengths to guarantee that every product displayed on our website is available, due to high demand, things frequently sell out very rapidly.
Will you email me a confirmation of my order?
For every order you place, an email confirmation will be delivered to the address you give. For your records, we advise you to print and save the email confirmation. To guarantee that you receive your order confirmation, please make sure that your email address is entered correctly.
Is it possible for me to alter my order?
Yes, you can modify your order for free by sending us an email at support@sovereignhaven.com with your request. If there is a price difference, it will be applied to your card or you will receive a personalized invoice from us. Changes to orders can only be made prior to shipment.
You can contact support@sovereignhaven.com or phone +1 307-243-4776 to obtain instant assistance regarding the status of your order.